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Acknowledgements

The people at VoIP-PBX would like to acknowledge Mark Spenser, Digium and the hundreds of creative people from all over the world who are making daily contributions to the development of *Asterisk software.

Henry Coleman (the owner and founder of VoIP-PBX.ca) is an active member of the Toronto Asterisk Users Group (TAUG), a  local group dedicated to serve Asterisk users in the GTA.      

General System Applications

Auto-attendant (IVR)
The auto attendant answers incoming calls on the first ring letting your client know that the call is important to you. After a greeting, the caller is given options to navigate the existing menu structure. As an example "Press Zero" for reception, "One for Sales", "Two for Service" .....etc. Other options include dialing the extension number directly or accessing the phone directory. Dialing into a conference, picking up you voice mail, or asking the system to forward all your calls to another number are just some of the features available at each menu level. In addition, Pressing "two for service" can stack calls into a queue for call centre processing.
The Digital Receptionist
Allison Smith (the voice of Apex ) has pre-recorded voice files that are ready to help you and your staff with various features like navigating the Voice Mail or applying Call Forwarding to your phone. Allison can also read back phone numbers and even say the time.
Agent Queuing
Queues hold callers in a calling list on a first in first out basis, this is mostly used in Call Centre applications. While in a queue the caller can hear MOH or advertising together with their position in the queue. Your staff (agents) are able to log-on or log-off a queue as demands for call handling require. The way the calls are distributed among the logged-on agents is defined in different ways:
Ring All, Round Robin, Least Recent, Fewest Calls, Random and RR Memory. Typically this functionality would cost thousands of dollars extra as a package called ACD (Automatic Call Distribution) in Apex this is included with the software.
Conference Rooms
Apex provides sophisticated conferencing facilities. Unlimited simultaneous conferences, unlimited participants, configurable security with talk-only and listen-only access. Joining a conference is as simple as dialing the extension. Incoming or outgoing calls may be transferred to a conference, or it may be direct dialed.
Voicemail
Every extension can have a unique mailbox with independent 'Busy' , 'Unavailable' and Temporary (On Holiday) announcements. Messages can be picked up from the extension (with Message Waiting Indicator) or externally via the auto-attendant. Each voice message can be time and date stamped, include the caller ID or forwarded to another Voicemail Box (with or without a "Header" message). Messages can also be sent as attachments to E-mail
Extensions
An Apex server has the ability to connect any extension on the internet (WAN) or internal (LAN) devices. If your company has multiple branch offices, staff who are on the road or working from home then Apex can seamlessly integrate you company into one dial plan. External devices can also access local lines/DIDs and any functions that are available to local devices.
Music on Hold
Entertain your callers while they wait with Music On Hold. Apex supports MP3 or wav playback. Satellite radio and CD audio solutions are also available, as are advertising or "Message On Hold" solutions.
Flexible Call Restrictions
By use of a "Class of Service" we are able to assign certain features and restrictions to each individual extension. A variety of features and/or restrictions are grouped together and can be assigned to more than one extension. Automatic Ringdown - Door, Elevator, and Courtesy phones. When picked up, these phones are automatically connected to a switchboard operator. Local dialing can be disabled. The phone can also be restricted to Internal Calls - Local/Toll-Free Calls or without any restrictions.
Least Cost Routing (LCR)
Apex understands the difference between free local calls and Long Distance calls. Based on Area code, Apex intelligently routes calls over the lines or channels that cost the least if these lines or channels are busy then the next best route is chosen. Using VoIP long-distance providers significantly reduce your companies monthly telephone expenses and can be included in this routing.
Call Forwarding
Apex can automatically re-route calls to some other destination if the called extension is busy, does not answer, or has enabled "Do Not Disturb". The Call-Forward destination can be any internal or external telephone number. In addition, this feature can be set-up from any internal or external location this feature is then called "Follow-Me".
Call Parking
Transfer a call to a special "parking" extension so that it may be picked up from another phone. This is useful in combination with intercom and paging features to announce (for example) "Bob, you have a call parked at extension 700". This way, Bob can retrieve his call from wherever he is. If a caller has been parked for a longer time than the specified time limit then Apex will again ring the originally dialed extension.
Call Pick-Up
This feature allows you to answer a nearby ringing phone from your phone, provided the ringing phone is in the same call pickup group as you. This is configurable, so for example, the CEO's phone may only be picked up by their assistant. This feature also gives you the ability to pull a ringing call to the phone you are currently on.
Whistling Dixie while on Transfer ?
If you need a feature that is not listed above don't panic !. Apex is continually being developed and we can customize the software to suit your requirements.

Feature Code List

*1 On-Demand Recording

*411 Directory
*43 Echo Test
*60 Time
*61 Weather
*62 Schedule wakeup call
*65 Festival test ("your extension is XXX")
*70 Activate Call Waiting (deactivated by default)
*71 Deactivate Call Waiting
*72 Call Forwarding System
*73 Disable Call Forwarding
*77 Voice File Recording
*78 Enable Do-Not-Disturb
*79 Disable Do-Not-Disturb
*90 Call Forward on Busy
*91 Disable Call Forward on Busy
*97 Message Center (from extension)
*98 Enter Message Center
*99 Voice File Playback

# xxx - Blind Transfer to Mailbox xxx


7777 Simulate incoming call

Call Features

  • Alarm Receiver

  • Append Message

  • Account Code Verification

  • Agent Groups (Local and Remote)

  • Attendant Position (Day)

  • Alternate Attendant Position (Night)

  • Automated Attendant

  • Automatic Call Distribution (ACD)

  • Automatic Number Translation

  • Automatic Ring-down (Hot Line)

  • Billing Account Codes

  • Blind Transfer (to extension or Voice Mail)

  • Call Forward on Busy

  • Call Forward on No Answer

  • Call Forward (Follow Me)

  • Call Hold

  • Call Parking

  • Call Pick-up

  • Call Queuing

  • Interactive Recording and Playback

  • Call Routing (DID & ANI)

  • Call Supervision (Barge-in)

  • Call Transfer (attended)

  • Call Waiting

  • Caller ID

  • Caller ID Blocking

  • Caller ID on Call Waiting

  • Configurable Call Waiting / Multi-Line

  • Dial-in Virtual Conference Rooms

  • Direct Inward Dial (DID)

  • Distinctive Ring

  • Do Not Disturb

  • Flexible Dial Plans  (Day/Evening/Night)

  • Interactive Directory Listing

  • Interactive Voice Response (IVR) Menus

  • Last Number Redial

  • Least Cost Routing

  • Message on Hold

  • Message Waiting Indicator

  • Music On Hold/Transfer

  • Night Transfer

  • Off-Premises Extensions( VoIP)

  • Private Lines

  • Zone Paging

  • Remote Attendant Announcements

  • Remote Call Pickup

  • Route by Caller ID

  • Speed Dialing/Phone Books

  • Supervised Transfer (from receptionist)

  • Time Announcement

  • Text-to-Speech (via Festival)

  • Three-way Calling

  • Trunk Groups

  • Twilight Zone (Callback from Hold)

  • VoIP Gateways

  • Voicemail

    • Visual Indicator for Message Waiting

    • Stutter Dial-tone for Message Waiting

    • Voicemail to email

    • Voicemail Groups

    • Web Voicemail Interface

  • Weather Announcement (where available)

Technical Specifications

Computer-Telephony Integration

  • AGI (Apex Gateway Interface)
  • Graphical Call Manager
  • Outbound Call Spooling
  • Predictive Dialer
  • TCP/IP Management Interface

VoIP Supported Protocols

  • IAX™ (Inter-Apex Exchange)
  • SIP (Session Initiation Protocol)
  • MGCP (Media Gateway Control Protocol
  • SCCP (Cisco® Skinny®)
  • H.323
     

PSTN connectivity

  • E&M (Wink Start)
  • 1FL Central Office Lines
  • FX Lines
  • ISDN
  • T1-E1
  • VoIP via Internet Telephone Service Provider

Supported Devices

  • IP Digital Telephones (SIP/IAX)
    FXS ( Analog Telephone Set /Fax etc.)
  • PC Soft-Phones (SIP)
  • USB Phones
  • Wi-Fi Phones
     
  • Paging Equipment
  • VGA Color Monitor
  • Keyboard/Mouse
  • UPS 
     
  • Security Alarm
  • Emergency Phone
  • External Ringer

 
 
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